K2 Integrity is looking for a helpdesk engineer for our Information Technology team in London. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment.
Helpdesk Engineer
Location:
London
Department:
Information Technology
Responsibilities
- Onboard and off-board employees and contractors following a specific operation procedure
- Set up computers, monitors, and thin terminals
- Work with users to provide desk-side support, resolve issues, and fulfill requests
- Provide support for workstations, laptops, and mobile devices
- Provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN
- Manage users, security groups, and computers through Active Directory
- Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations
- Maintain inventory of computer, networking, and all other IT-related equipment
- Work on ad-hoc projects as needed
Requirements
- A bachelor’s degree in information technology or computer science; may be substituted for an additional year of relevant experience
- A minimum of one year of IT and desktop support experience
- Experience working with Office 365
- Experience supporting Windows, IOS, and Android devices
- Excellent customer service experience, preferably in a high-volume support environment
- Excellent understanding of the help desk environment including operations, processes, etc.
- Certifications such as A+, Network+, MCP, MCSA, and CCNA are preferred
- Knowledge in DHCP, TCP/IP, and DNS
- Active Directory management of users, computers, and groups
What you can expect from us
- The opportunity to work on projects and initiatives across several departments including infrastructure, security, and development
- A competitive salary and great benefits including private medical insurance and pension with Royal London
- Training and mentoring as well as paid-for certifications
- A fantastic new office in Mayfair
- A hybrid working pattern of four days in the office and one at home
Compensation: c£35,000